Beyond Simple Q&A
Modern AI chatbots can handle complex conversations and take actions.
Architecture Overview
Components
1. Conversation Manager
2. AI Model (GPT-4, Claude)
3. Tool System
4. Memory Store
5. Knowledge Base
Choosing Your AI Model
OpenAI GPT-4
Best reasoning, reliable tool calling, higher cost.
Anthropic Claude
Better at following instructions, safer responses.
Implementing Tools
Tools let your chatbot take actions: search knowledge base, create tickets, book appointments.
Context Management
Short-term Memory
Current conversation, recent messages.
Long-term Memory
User preferences, past interactions.
Error Handling
Graceful Fallbacks
Measuring Success
Key metrics: resolution rate, user satisfaction, handle time, escalation rate.
Conclusion
Great AI chatbots require thoughtful architecture and continuous iteration.
